I feel sorry for you, having grown up in the south and having no manners. Why you choose to be rude to your customers is beyond me. You might consider taking a class on how to be an adult in a big girl world. The way you talked over me, tried to belittle me in front of your staff and hid behind the counter while doing all of this was very frustrating at the time. Upon further consideration it makes me very sad for you. In this economic climate I dont advise hiring people that screw up hair and arent trained enough to do color. Also overcharging people is not recommended. You will see soon because your establishment is downtown and the rent cant be cheap. So the next time youre rude, childish, accusing people of lying, not listening, threatening customers, and talking over people think about the future and you may be living in that Toyota Sequioa that's as big as your house.
PS For those people that were under the impression that a concept salon meant quality and a certain amount of training... think again.
-shocked and appalled